Return & Refund Policy
At Bin Zafar Mart, customer satisfaction remains our priority. This Return & Refund Policy explains when you can return, exchange, or request a refund for a product. Therefore, we encourage you to read this policy carefully before placing an order. This way, you can understand your rights and our return procedures.
By shopping with Bin Zafar Mart, you agree to the terms outlined in this Return & Refund Policy.
Return & Refund Policy Eligibility
We accept return requests for eligible products within 7 days of the delivery date.
To qualify for a return, please make sure that the product:
- Remains unused and in its original condition.
- Includes all original packaging, tags, and accessories.
- Includes the original invoice or another valid proof of purchase.
- Shows no signs of misuse, damage, or alteration after delivery.
However, we may reject a return or refund request if the product does not meet these requirements.
Non-Returnable Products Under Our Return Policy
For cleanliness, safety, and product protection, we cannot accept returns for certain products unless they arrive damaged or incorrect.
For example, non-returnable products may include:
- Opened or used perfumes.
- Perfumes with broken or removed seals.
- Customized or personalized products.
- Gift cards and promotional items.
- Products that we mark as non-returnable on the product page.
Therefore, please check the product description and return information before placing your order.
Damaged, Defective, or Incorrect Products
If you receive a damaged, defective, or incorrect product, please contact Bin Zafar Mart within 48 hours of delivery.
To help us resolve the issue quickly, please provide:
- Your order number.
- Clear photographs of the product.
- Photos of the packaging, if applicable.
- A brief description of the problem.
After we review your request, we will govern the suitable solution. Depending on the situation, we may arrange a replacement, exchange, or refund.
Refund Process Under Our Refund Policy
After we receive and inspect the returned product, we will inform you about the refund status.
If we approve your refund:
- We will process the refund through the original payment method whenever possible.
- Your payment provider may require additional processing time.
- Shipping charges generally remain non-refundable unless our error caused the return.
Therefore, the time required to receive your refund may vary depending on your bank or payment provider.
Exchange Policy for Eligible Products
If you want to exchange a product because you received a damaged, defective, or incorrect item, please contact us for support.
We can exchange the product for the same item when stock remains available. However, if the requested item is unavailable, we will discuss suitable alternatives with you or arrange a refund where applicable.
Return Shipping Costs
Customers generally pay the return shipping costs. However, Bin Zafar Mart will guide you through the return process when:
- We delivered the wrong product.
- The product arrived damaged.
- The product has a verified manufacturing defect.
In these situations, we will provide return instructions and, where applicable, cover the return shipping costs.
Order Cancellation Policy
You can cancel your order before we dispatch it.
However, you cannot cancel an order after we ship it. In that case, we will handle the request according to this Return & Refund Policy.
Late or Missing Refunds
If you do not receive your refund after we approve it, please take the following steps:
- First, check your bank account or original payment method.
- Next, contact your bank or payment provider because processing times can vary.
- Finally, contact Bin Zafar Mart if you still cannot locate the refund.
We will review the issue and assist you as much as possible.
Contact Us About Returns and Refunds
If you have questions about our Return & Refund Policy or need help with a return, exchange, or refund, please contact Bin Zafar Mart.
Bin Zafar Mart
Email: info@binzafarmart.com
Phone: +92 320 9347099
Address: Appartment#01 street 001 Mohallah Shaheed Abad AkbarPura, Peshawar, KPK, Pakistan
Shop with Confidence
At Bin Zafar Mart, we aim to provide quality products and reliable customer service. Therefore, our Return & Refund Policy helps make your shopping experience transparent, fair, and worry-free.
In addition, you can visit our Home, Shop, Privacy Policy, Shipping Policy, Terms & Conditions, and Contact Us pages to learn more about our services and policies.