Refund and Returns Policy

Return & Refund Policy
At Bin Zafar Mart, customer satisfaction is our priority. This Return & Refund Policy explains the conditions under which products can be returned, exchanged, or refunded. We encourage you to read this policy carefully before placing an order so you understand your rights and our procedures.
By shopping with Bin Zafar Mart, you agree to the terms outlined in this Return & Refund Policy.
Eligibility for Returns
We accept return requests for eligible products within 7 days of the delivery date.
To qualify for a return, the product must:
Be unused and in its original condition.
Be returned with all original packaging, tags, and accessories.
Include the original invoice or proof of purchase.
Not show signs of misuse, damage, or alteration caused after delivery.
Products that do not meet these conditions may not be eligible for a return or refund.
Non-Returnable Items
For hygiene, safety, and product protection, some items cannot be returned unless they arrive damaged or incorrect.
These may include:
Opened or used cosmetics and beauty products.
Personal care and grooming items.
Perfumes with broken or removed seals.
Customised or personalised products.
Gift cards and promotional items.
Products marked as non-returnable on the product page.
Please check the product description before making your purchase.
Damaged, Defective, or Incorrect Products
If you receive a product that is damaged, defective, or different from what you ordered, please contact Bin Zafar Mart within 48 hours of delivery.
To help us resolve the issue quickly, please provide:
Your order number.
Clear photographs of the product.
Photos of the packaging, if applicable.
A brief description of the issue.
After reviewing your request, we will arrange a replacement, exchange, or refund where appropriate.
Refund Process
Once we receive and inspect the returned product, we will notify you of the status of your refund.
If your request is approved:
Your refund will be processed using the original payment method whenever possible.
Processing times may vary depending on your payment provider.
Shipping charges are generally non-refundable unless the return is due to our error.
Exchange Policy
If you would like to exchange a product for the same item because it is damaged, defective, or incorrect, we will gladly assist you.
Exchanges are subject to product availability. If the requested item is unavailable, we will discuss suitable alternatives or arrange a refund where applicable.
Return Shipping
Customers are generally responsible for return shipping costs unless:
The wrong product was delivered.
The product arrived damaged.
The item has a verified manufacturing defect.
In these situations, Bin Zafar Mart will provide guidance on the return process and, where applicable, cover the return shipping costs.
Order Cancellation
Orders may be cancelled before they are dispatched.
However, once an order has been shipped, it cannot be cancelled and will instead be handled under this Return & Refund Policy.
Late or Missing Refunds
If you have not received your refund after approval:
Check your bank account or payment method.
Contact your payment provider or bank, as processing times may vary.
If the issue continues, please contact Bin Zafar Mart for further assistance.
Contact Us About This Return & Refund Policy
If you have any questions regarding this Return & Refund Policy or need assistance with a return, exchange, or refund, please contact us.
Bin Zafar Mart
Email: info@binzafarmart.com
Phone: +92 320 9347099
Address: Deans Trade Center, Saddar Cantt, Peshawar, Pakistan
Shop with Confidence
At Bin Zafar Mart, we are committed to providing quality products and reliable customer service. Our Return & Refund Policy is designed to make your shopping experience transparent, fair, and worry-free. We also encourage you to visit our Home, Shop, Privacy Policy, Shipping Policy, Terms & Conditions, and Contact Us pages to learn more about our services.